Bermondsey Cleaners Privacy Policy
This Privacy Policy explains how Bermondsey Cleaners collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act and how you can exercise those rights.
This Privacy Policy applies to all Bermondsey Cleaners customers, as well as individuals who contact us to request information or a quotation, within the area in which we provide cleaning services. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
Bermondsey Cleaners is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details such as your name, address, billing address, service address, and any other residential or business location where services are provided.
Contact and communication details such as your preferred contact method and the content of email or message communications you send to us or that we send to you.
Service information such as details of the cleaning services requested or carried out, frequency and schedule of visits, access instructions, key holding status, property details relevant to the service, and any special instructions or preferences.
Billing and payment information such as payment status, records of invoices issued and received, and payment method details provided to us. We do not store full card details if you pay using a card processing service; these are handled directly by the payment processor.
Technical and usage data such as basic analytics information about how you use our website, including pages visited, time spent on pages, and general device or browser data. This information is usually collected using cookies or similar technologies.
Correspondence and feedback such as records of enquiries, complaints, compliments, reviews, and survey responses, including any information you choose to share with us in that context.
How We Collect Personal Data
We may collect your personal data through several channels, including:
Directly from you when you contact us by phone, through online forms, or in writing to request a quotation, make a booking, or update your details.
During the provision of services when our staff visit your premises or communicate with you about appointments, access, and service requirements.
From third party service providers such as payment processors or booking systems that transmit limited personal data to us to enable us to confirm and allocate bookings or process payments.
Automatically through our website via cookies or similar technologies used for basic analytics and website performance monitoring, where permitted by law.
Lawful Bases for Processing
We rely on the following lawful bases under the UK GDPR for processing your personal data:
Contract performance where processing is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage your booking, or respond to your requests for quotations.
Legal obligation where we must process certain information to comply with legal and regulatory requirements, for example for tax, accounting, or insurance purposes.
Legitimate interests where processing is necessary for our legitimate business interests and these interests are not overridden by your rights and interests. This includes managing our relationship with you, improving our services, ensuring security and safety of staff and customers, and maintaining appropriate business records.
Consent where you have given clear and specific consent for us to process your personal data for a particular purpose that is not covered by another lawful basis. Where consent is used, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage cleaning services, including handling enquiries, issuing quotations, confirming bookings, scheduling visits, and managing access to properties.
To communicate with you about your bookings, service updates, changes to this Privacy Policy, or other important information regarding our relationship.
To issue and manage invoices, process payments, and maintain accurate accounting and financial records.
To respond to your questions, complaints, feedback, or requests to exercise your data protection rights.
To improve our services, training, and operations by reviewing feedback, complaints, and anonymised usage trends.
To protect our business, our staff, and our customers, for example through the prevention and detection of fraud or misuse of our services.
To comply with legal obligations, including record keeping and responding to lawful requests from public authorities where required.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, we keep customer records for the duration of our relationship with you and for a period afterwards where there is a legitimate business need or legal requirement. For example, we may retain billing and transaction data for a number of years to comply with tax and accounting obligations.
When we no longer need your personal data, we will securely delete or anonymise it so that you can no longer be identified from it.
Sharing Your Personal Data and Use of Processors
We do not sell your personal data. We may share your personal data with third parties in limited circumstances, including:
Service providers acting as data processors that perform functions on our behalf, such as payment processing, accounting, booking systems, customer management software, or secure data storage. These processors are bound by contractual obligations to keep your data confidential and to process it only on our documented instructions.
Professional advisers such as accountants or legal advisers where necessary for the establishment, exercise, or defence of legal claims or to obtain professional advice.
Public authorities, regulators, or law enforcement where we are legally required to do so, or where such disclosure is necessary to protect our rights, your safety, or the safety of others.
Where we use processors located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Data Security
We take appropriate technical and organisational measures to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, staff training, secure systems, and regular review of our data handling practices.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You should also take care when sharing information with us and avoid including more personal data than is necessary for your enquiry or booking.
Your Data Protection Rights
Under data protection law, and subject to certain conditions and exemptions, you have a number of rights in relation to your personal data:
The right of access You have the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy and certain additional information.
The right to rectification You have the right to request that inaccurate or incomplete personal data about you be corrected or updated.
The right to erasure In certain circumstances, you may request that we delete your personal data. This is sometimes known as the right to be forgotten.
The right to restriction You may request that we restrict the processing of your personal data in specific situations, for example while we are verifying the accuracy of data you contest.
The right to data portability Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit that data to another controller.
The right to object You have the right to object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims.
The right to withdraw consent Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details available through our usual communication channels.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective when the updated Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
